As IBM and Salesforce work together to enhance customer experiences, AI-powered solutions are in the spotlight. In this groundbreaking partnership, IBM’s deep domain knowledge is combined with Salesforce’s renowned CRM software and AI tools including Sales GPT, Service GPT, and Einstein. The outcome is a reinvention of business interactions that is expected to completely change how businesses interact with their clients.
The 160,000 IBM consultants at the center of this project are using their knowledge to put forward ground-breaking ideas, like the creative IBM Garage operating model. This platform easily incorporates Salesforce’s AI technologies, enabling enterprises to significantly improve customer interactions. As enterprise-grade AI models are improved, IBM’s WatsonX enterprise AI platform will be crucial in accessing important data for strategic decision-making. This collaborative effort toward AI-powered solutions represents an amazing partnership between two business titans who are changing the face of international customer service and sales techniques.
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